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How do I validate my Expensify account?
Click the activation button in your onboarding message titled "Welcome! Please validate your email". This uses modern passwordless validation to register your machine and grant direct access to your account instantly.
Can I receive the Expensify Welcome email again?
If you need to trigger a fresh login link, navigate to https://new.expensify.com/. Enter your primary company email address to receive an on-demand, secure login code.
My Expensify activation has expired. Can I receive a new one?
New Expensify doesn't use passwords. If your initial email link expires, go to https://new.expensify.com/, input your email address, and the system will immediately send you a fresh Magic Code.
Why am I not receiving any emails from Expensify?
One reason you may not be receiving emails from Expensify is that the company's server has blocked all emails from Expensify. If this is the case, tyou will receive an error message stating that "A SMTP error occurred while trying to send an email to you."
If this occurs, please contact your IT team to "whitelist" all Expensify emails.
How can I reset my Expensify password?
New Expensify uses a passwordless login system. Traditional passwords are no longer used. To access the platform securely, enter your email at new.expensify.com to receive an instant validation code or access link.
How can a primary email be switched in Expensify?
To update your email details:
Tap your Profile Avatar in the lower-left corner.
Select Settings > Contact Methods.
Add your new email address and verify it via the confirmation code.
Click the newly added email and choose Set as Default.
I'm not receiving the magic login for Expensify.
If your validation message isn't appearing:
Go to https://new.expensify.com/ and sign completely out to purge expired session data.
Retry using an Incognito/Private browser window.
Verify with your network administrator that expensify.com and mg.expensify.com are whitelisted.
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