Do I need to re-sign any agreements or contracts?  

No need to worry—your agreements aren’t going anywhere. They’ll stay exactly as they are. You’ll just get a heads-up about the DBA change, and any future contracts will include “DBA” before Velocity Global, LLC’s name. That’s it—simple, right?

What does "DBA" stand for?

"DBA" stands for “Doing Business As.” Think of it like a nickname for a business. It lets a company use a more public-friendly name while keeping its official legal structure intact. Kind of like how your friend William goes by “Bill” but his driver’s license still says William.

Here’s the deal: Velocity Global is only registering the DBA for Velocity Global, LLC in the U.S. Why? Because that’s the legal entity we use for all customer agreements. So, while the name gets a little tweak, everything else stays rock-solid. You’re in good hands!.

What do I need to do if I have SSO and/or a live integration with Velocity Global?

If you have an active integration or SSO, no action is needed as our internal team will handle the redirect. We will work with you to change any configurations to point to our new domain, and will work  on a timeline that works best for you and your team.

I noticed two names being used—what is the official new brand?

As part of our rebrand, we're now operating under a new name and logo. However, some official documents, like contracts, agreements, and other legal documents, may show the legal name Velocity Global.

Does the rebrand affect my existing contract or Service Level Agreement (SLA)?

No, there is no change to your existing contract or Service Level Agreement (SLA). All terms and conditions will remain exactly as they are, and no adjustments will be made without prior communication or agreement.

Will this affect how I interact with your team?

This won’t change how you work with the team. You’ll still have your local expert to talk to—same support, same reliable connection. Email us at Support@hellopebl.com or use our Help Widget assistant in the Global Work Platform, now located at cloud.hellopebl.com

Will my login credentials or access method change?

The URL that you use to access our Global Work Platform will change. You can find it now at cloud.hellopebl.com, however you will continue to use your same log in credentials. 

Will my point of contact at Velocity Global change?

No, don't worry—you’ll still have full HR support. Think of it like switching waiters at a restaurant; the face might change, but the service stays just as reliable. You’re covered, no matter what.

Will this affect how services are delivered in my region or country?

There will be no changes to how your services are delivered in your region or country, even though we have rebranded to Pebl. It’s worth noting that supported employees will still see Velocity Global on their paychecks and any official documentation, as that remains the name of our local entities.

Will your email addresses, urls or domain names change?

Yes, you’ll see our email domain as @hellopebl.com, along with our help center at help.hellopebl.com and our new website, www.hellopebl.com. To access our Global Work Platform, you’ll now head to https://cloud.hellopebl.com/ To make sure our emails don’t slip through the cracks, go ahead and add our new domain to your contacts. Simple as that!

How will this impact my immigration or Visa status or application?

Don't worry, this won't affect your visa application or status. The reason is that these are connected to our entity names, which aren't changing. We're simply updating our 'doing business as' or brand name.

How do I know this is still the same trusted Velocity Global?

Our name and look may be changing, but everything else remains the same — including our people, our platform, and our commitment to keeping your data secure. We’re still the same trusted team behind the scenes, with the same security controls, processes, and standards you've always relied on.

Is my data still secure?

Absolutely. Think of your data like a vault, and we’re the guard standing watch 24/7. We take security seriously, using top-notch measures to keep your information safe. Rest easy—your data isn’t going anywhere it shouldn’t.

What will happen to all my open tickets?

No need to worry—your open tickets are safe and sound. Our team will keep working on them without skipping a beat. Depending on when you submitted your request, you might notice replies coming from our new support email: support@hellopebl.com. Don’t stress, though—just reply to the same thread as usual, and we’ll handle the rest.